Product

What’s the difference between DWC and RDWC systems?

DWC keeps each plant in its own deep water reservoir, while RDWC connects them with flowing water for more uniform nutrients.

Can I customize my RootBox Hydro system later?

Yes! Every RootBox Hydro setup is modular — you can scale up or swap parts as your grow evolves.

Shipping

Do you ship internationally?

We currently ship to Thailand, Germany, and Türkiye, with more regions coming soon. Shipping is trackable and discreet.

Will I have to pay customs or taxes?

Depending on your country’s laws, you may need to pay local import duties or VAT. These are not included in your checkout price.

Payments

What payment options do you support?

We accept credit cards, bank transfers, and selected local methods depending on your market.

Can I pay in my local currency?

Yes. Our system detects your region and shows prices in your local currency for a smoother checkout experience.

Setup & Maintenance

How long does setup take for a beginner?

Most users get fully set up in under 30 minutes, and RootBox Sense guides you through it step-by-step.

How do I keep the system clean?

A simple rinse and wipe every 1–2 weeks is enough. Full sterilization is recommended between harvests.

Warranty & Returns

Is there a warranty on RootBox systems?

Yes — we offer a 12-month warranty covering system defects. Just keep your proof of purchase.

Can I return a used product?

For hygiene reasons, only unused systems in original packaging are eligible for return. Contact us within 14 days of delivery.

Brand Ambassador Program

What does a RootBox ambassador do?

Ambassadors test new gear, create authentic content, and help spread smarter growing to their communities.

Do I need a large following to join?

Not at all. We care more about real engagement and passion than follower count.

Grow Tips & Support

What plants grow best in RootBox?

Leafy greens, herbs, tomatoes, and cannabis all thrive in our systems — with faster root development and better nutrient uptake.

Where can I ask for help if I’m stuck?

You can message us directly or ask RootBox Sense — our AI assistant is available 24/7 to guide you.

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