Refund policy

📦 Return & Refund Policy

At RootBox Hydro, we aim to ensure your complete satisfaction with every order. Please read the following return and refund conditions carefully.

🔄 Return Window

• You may request a return within 14 days after receiving your order.

• Return shipping costs are the responsibility of the customer.

• Returned items must be in their original condition and packaging to be eligible for a refund.

📧 How to Request a Return

• To initiate a return, please contact us by using the form on our website or by sending an email to rootboxhydro@gmail.com.

• Make sure to include your order number and a brief explanation for the return request.

Once your return is approved and the product is received, we will process your refund as quickly as possible.